Terms of Use

About these terms

These Terms of Use govern your use of cronolove.com.br and the gifts created on it. The service is provided by [RAZÃO SOCIAL], a company registered in Brazil under CNPJ [00.000.000/0001-00] ("CronoLove", "we", "us").

By creating a gift or making a purchase, you confirm that you've read and agree to these terms and to our Privacy Policy. Nothing in these terms limits the rights you have as a consumer under the law that applies to you.

Our products

CronoLove sells three digital gifts. Each one is bought separately:

• Couple Page: a page with your photos, a counter showing how long you've been together, music and a love letter.
• Couple's Wrapped: animated, stories-style slides that tell your story as a couple.
• Couple's Book: a digital flip-book with page-turning effects.

Gifts are delivered as a link and a QR Code. They're digital products: nothing physical is shipped.

Plans

Each gift can be bought on one of these plans, always as a one-time payment:

• 24 hours: the gift stays online for 24 hours from when it goes live, and you can edit it during that time. After that, it goes offline. For 7 more days you can still bring it back from your account; after that, its photos are deleted.
• Forever: the gift stays online indefinitely, for as long as the CronoLove service operates, and you can edit it whenever you like.
• Complete: everything in Forever, plus high-resolution printable frames, a printable couple card, an email to the buyer when the gift is opened, and a special QR Code.

Upgrades: you can move to a higher plan by paying only the price difference. On the 24-hour plan, you can upgrade while the gift is online or up to 7 days after it goes offline.

What each plan includes is what the site shows at the time of purchase.

Your account and access

• Every purchase creates an account identified by your email address. There's no password: to sign in, we email you a sign-in link.
• Since access depends on your email, keep that account secure and use an address only you can access.
• Anyone with the link can view the gift without signing in. Editing requires signing in.
• The link and QR Code work like a key: anyone who has them can see the gift. Gifts aren't indexed by search engines, but it's up to you who you share them with.

Prices and payment

• On the English and Spanish sites, prices are in US dollars (USD) and payments are processed by Stripe.
• On the Portuguese site, prices are in Brazilian reais (BRL) and payments are processed by Mercado Pago, by Pix or card.
• The price that applies is the one shown at checkout. If your card is in another currency, your bank may charge conversion or foreign transaction fees.
• CronoLove never receives or stores your card details.

Delivery

Once your payment is confirmed, your gift's link and QR Code appear on screen and are sent to the email address you provided. Card payments are usually confirmed within moments, but this depends on your card issuer and the payment processor.

If the email doesn't arrive, check your spam folder or contact support.

Cancellations and refunds

You can cancel your purchase within 7 days of buying or receiving the gift, without giving a reason, and get a full refund. This follows the right of withdrawal in article 49 of Brazil's Consumer Protection Code, and we apply it to every plan, including the 24-hour plan, no matter which country you're in.

How to request a refund

1. Contact support on WhatsApp at +55 47 99251-9902 or by email at [email protected].
2. Give us the email address you used to buy and, if you have it, the gift's link.
3. We'll confirm your request and refund the full amount.

Refunds go back to the original payment method. For cards, how long it takes to appear on your statement depends on your card issuer. Once refunded, the gift goes offline.

If something's wrong with your gift. If your gift doesn't work as described, contact support. We'll fix the problem; if we can't, you can choose to have the gift redone, get a refund, or get a proportional discount.

Redemption codes

CronoLove may issue codes that let you create a gift for free, for example for customers who lost gifts in a past data loss. Each code covers the product and plan stated when it's issued and may have an expiration date. Codes can't be exchanged for cash and may be cancelled if obtained or used fraudulently.

Content rules

You're responsible for the content you upload (photos, names, text and links). By uploading it, you confirm that you own it or have permission from the people who appear in it.

You may not upload:

• illegal content, or content that encourages illegal activity;
• nudity or sexual content;
• children or teenagers in inappropriate contexts;
• hate speech, discrimination, threats or harassment;
• third-party copyrighted material, beyond permitted personal use;
• photos or personal data of people who haven't agreed to their use.

If we find, or are told about, content that breaks these rules, we may take it down, notifying the buyer whenever possible. To report a gift, email [email protected] with its link.

Music

CronoLove doesn't host music. Your gift's music is embedded from a YouTube or Spotify link you provide. Playback depends on those services: if a track is removed, blocked in the viewer's region or requires sign-in, it may not play. Use of these players is subject to YouTube's and Spotify's terms.

Intellectual property

The content you upload stays yours. You allow us to store it, adapt it (for example, resize photos) and display it only to create, deliver and maintain your gift, for as long as the gift is online.

The CronoLove site, templates, design, animations, brand and code belong to CronoLove. The frames and card from the Complete plan may be printed for personal use, but not resold.

Service availability

We work to keep every gift online, but there may be interruptions for maintenance or because of issues with our providers, such as hosting or internet outages. When that happens, we'll restore the service as quickly as we can.

"Forever" means for as long as the CronoLove service operates. If the service is ever shut down, we'll let buyers know by email with reasonable notice.

We may suspend or remove gifts and accounts that violate these terms.

Liability

CronoLove is responsible for the service it provides, as required by consumer protection law. We're not responsible for:

• content uploaded by users;
• the buyer or recipient sharing the link or QR Code with others;
• whether music is available on YouTube or Spotify;
• problems caused by the user's device, browser or internet connection.

Support

• WhatsApp: +55 47 99251-9902, daily from 9 a.m. to 10 p.m. Brasília time (UTC−3)
• Email: [email protected]

Changes to these terms

We may update these terms. The date at the top of this page shows the latest update. Changes won't affect past purchases to your detriment: each purchase follows the terms and plan in effect when it was made.

Governing law and disputes

These terms are governed by the laws of Brazil, including the Consumer Protection Code and the LGPD. Any dispute may be brought in the courts of the place where the consumer lives. This doesn't take away any mandatory consumer protections you have under the law of your country of residence.

Before anything else, please talk to us: most problems are solved quickly through support.